Please read before booking
Our properties are all individually owned, reflecting the individual owner's style and
taste; they range from really first class to the more simple basic holiday property;
the rents and grading give some indication of the standard and position. We have
endeavoured to give a fair description in our brochure if you require further information
our staff are always ready to discuss your requirements more fully.
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- The booking of a holiday property described in this brochure is a legally binding
agreement for hiring the property for a specified period. It contains rights and obligations
which are set out in these conditions called the "Hiring Conditions" and to which you
agree by signing the booking form. You should only do so if you are satisfied that you
understand and are prepared to be bound by them. Guests do enjoy staying in our very
popular character cottages or farmhouses; please remember that many of these were built
over 100 years ago. Some of them will have uneven floorboards, low doorways and
other quirky features; they were built prior to modern building regulations. They may
require additional heating in the winter months, but once warm the thick stone walls will
retain the heat.
- The Hiring Agreement ("the agreement") is between you ("the hirer") and the property
owner. Coast and Country Holidays Ltd. acts as letting agent for the property owner and
is not the agent of the hirer.
- 1. Bookings
(a) The person who signs the Agreement certifies by doing so that he or she has the
consent and authority to agree the terms of the Agreement on behalf of all intended
occupants (including any later added). The signatory must be over eighteen years of age
and bookings from young people under eighteen cannot be accepted.
(b) Where bookings are made by telephone they should be confirmed within 48 hours.
(c) The booking is not treated as definite, that is, as the Agreement, until Coast &
Country Holidays Ltd. has received the booking form together with the deposit of 25%
of the total cost of hiring including the cancellation insurance fee and the cost of any
additional requirements ("extras") detailed on the booking form;
(d) Please note a booking made by telephone and not confirmed as above will not be
treated as definite and after the expiry of the 48 hour period the property may be hired by
some one else.
- 2. Payment
(a) Where a deposit has been paid as above, the balance of the total cost of the holiday
must be paid at least 8 weeks before the date on which the hiring is due to start.
(b) If a booking is made less than eight weeks before the hiring is due to start the
booking form must be accompanied by payment in full of all the hiring fees as detailed at
paragraph 3(c) above;
(c) Once the booking has been confirmed and the agreement has come into existence the
signatory is personally responsible for the total cost of hiring the property agreed.
(d) Where applicable VAT is included in the quoted rental and there is no extra charge.
Coast & Country Holidays Ltd. as agent for the owners reserves the right to vary the
rental should the rate of VAT or liability for it at the date of the hiring change.
- 3. The Owners Obligations
(a) To provide the holiday property you have chosen in a reasonable state of repair
and condition, furnished and equipped to a fair and proper standard and in reasonable
accordance with the description of the property in this brochure:
(b) To take reasonable steps to address properly and rectify as quickly as possible any
problems which arise with the property during the hiring.
(c) Neither the property owner nor the letting agent can be held responsible for any
accident, loss or damage which may be sustained by any hirer, member of the party, or
visitor, or their property however caused.
(d) We should point out that we cannot be held responsible for any building or roadworks
nor any countryside activities i.e. machinery, animals and rural activities carried out at or
close to properties.
(e) Where properties are advertised as having an Internet or Wifi connection available, connections are
in no way guaranteed as in most instances the connection is not guaranteed by the ISP (Internet Service
(f) Access statements are being prepared for each property, please ask a member of staff.
- 4. Hirers Obligations
(a) To leave the property in a clean and tidy condition. Please ensure particularly that the
kitchen and all equipment and utensils and the bathroom are left clean and tidy;
(b) To pay for any damage and breakages at the property and to the contents before
(c) To permit the owners or the owners agents including Coast & Country Holidays
reasonable access to examine any matter of complaint raised during the hiring and to
attend to any resulting repair or rectification or other urgent maintenance;
(d) Any complaints should be made firstly to the owner/caretaker within 48 hours and if
necessary to Coast and Country Holidays so that an investigation can be undertaken and
any remedial action taken. It may be impossible to investigate a complaint thoroughly
after you have left the property and this could affect or even extinguish your rights. It is
therefore in your interest to act promptly.
(e) Not to share the property with anyone not nominated in the booking form or to sublet
the property or assign the booking to anyone else;
(f) Not to exceed the maximum number of persons stated in the brochure to be allowed
to occupy the property. Please note that the right exists to terminate the Agreement
immediately without refund or compensation on breach of this or the previous condition
(g) Any special requirements must be made known at the time of the booking. If you
have any medical problem or disability that may affect your holiday, please tell us before
confirming your booking and follow up with written details. If we feel unable to properly
accommodate the particular needs of the person concerned we reserve the right to cancel
- 5. Pets
(a) Where pets are allowed in a property (this is not so in all properties - please check the
brochure) the maximum number is usually two and a charge of £20 per pet per week during 2017 will apply. 2018 pet fee is £25 per pet per week. The
number of pets must not be exceeded in any
(b) Only normal domestic pets are accepted and these must be docile and well behaved.
Any damage done by any pet must be paid for as under 4(b) above;
(c) Consent to pets being permitted in any property is in all circumstances dependant
upon the type or breed being declared on the booking form and upon there being
no variations on arrival at the property. The right is reserved to terminate the hiring
forthwith if there has been any material error or omission in any such declaration;
(d) Pets must not be left alone in the property at any time;
(e) Pets must not be allowed on to any bedding or soft furnishing in the property and
must be provided by the hirer with their own bedding or blanket to protect the owners
floor coverings and furnishings; The right to regulate and implement these conditions
with relation to pets will vest solely in the owner or Coast & Country Holidays as agent
for the owner. Allergies - If any member of the holiday party suffers from an allergy to
pets please advise at time of booking.
- 6. Cancellation
(a) Coast & Country Holidays Ltd. operates a cancellation scheme to cover cancellation
prior to the commencement of your holiday for any of the following reasons: death,
illness, accident, jury service or witness summons of any persons named on the booking
form, or the husband, wife, child, parent or parent in law of such person, together with
the home of such person being rendered uninhabitable by fire, explosion, subsidence,
malicious damage or storm including flood as well as the requirement by the police for
the presence at home of such a person following a burglary or attempted burglary at
the home or place of business of one such intended occupants. It does not cover war or
similar risks nor injuries occasioned by taking part in hazardous activities or sports and
cover ceases once the holiday has commenced. The fee for this scheme is included in the
agreed rental, but regrettably we are unable to offer the scheme to clients over the age of
(b) It is essential that if you are obliged to cancel your holiday for one of the above
reasons that the facts are reported and the scheme invoked in writing within 48 hours (for holidays taken during 2017) or 24 hours (for holidays taken during 2018)
of the event giving rise to the cancellation accompanied by supporting evidence in
reasonably acceptable terms. The protection afforded by the cancellation scheme does not
cover pregnancy or any illness or injury not in the reasonable opinion of Coast & Country Holidays
sufficiently serious to prevent the person concerned taking the holiday nor any
illness or medical condition known or reasonably anticipated at the time of booking or the
(c) In the event of the Hirer wishing to cancel their holiday for any reason NOT covered
by the cancellation protection scheme Coast & Country Holidays will make every
reasonable effort to resell the holiday and if successful the holiday price you have paid
to the Agent will be refunded less the cancellation booking fee and a 25% (for holidays taken during 2017) or a 30% (for holidays taken during 2018)
administration charge plus VAT which will be retained to cover our time and expense
in processing the cancellation and resale. If unsuccessful the price of the holiday will be
forfeited and you may be liable for the full cost of the holiday.
(d) Once an Agreement has been made in accordance with these conditions any request
to change the terms of the Agreement as to the period of occupancy or identity of the
property booked has to be treated as a cancellation and the above conditions will apply
although every effort will be made to accommodate changes requested by a Hirer more
than two months before the date on which the holiday is to commence. A charge of £50 (for holidays taken during 2017) or a charge of £60 (for holidays taken during 2018)
plus VAT per week will be incurred.
(e) Please note overseas visitors must take out their own cancellation cover.
- If due to circumstances beyond the control of the owner or Coast & Country Holidays
the property booked become unavailable for hire all monies paid will be refunded in full
or the Hirer will be accommodated if the Hirer so wishes in an alternative property at
comparable price but the Hirer shall in such circumstances have no further claim against
the owner or Coast & Country Holidays.
- Please note that all properties hired must be vacated by 10.30am on the morning
of departure and due to requirements for cleaning and replacing bed linen etc. are not
available for occupation before 4.00pm on the date the holiday is due to start (I.e. The start date you
have booked your holiday for).
We are committed to protecting your privacy. We will only use the information that we collect about you
lawfully (in accordance with The Data Protection Act 1998).
- We collect information about you for 2 reasons: firstly, to process your order and secondly, to provide
you with the best possible service.
- The type of information we will collect about you includes: your name, address, phone number, and email
address. We will never collect sensitive information about you without your explicit consent.
- The information we hold will be accurate and up to date. You can check the information that we hold
about you by emailing us. If you find any inaccuracies we will delete or correct it promptly. The
personal information which we hold will be held securely in accordance with our internal security policy
and the law.
- We will never disclose your details to any third party or transfer it anywhere.
- We will never collect sensitive information about you without your explicit consent.
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