“In a great location but this time the property hadn't been cleaned properly, the rug was filthy with dirt and dog hair, the hoover clearly hadn't been used as it was full of masonry.”
The previous occupants had not cleaned up their dog poo and the gardener left it on the path, when it wasn't our dog.
The previous occupants had not cleaned up their dog poo and the gardener left it on the path, when it wasn't our dog.
The sofa and chairs in the living room are so uncomfortable and some of the beds need new mattresses. They are worn out.
You need to find new cleaners for sure and invest a little in the comforts in the property.
Dear Guests, I'm extremely sorry you found Broheddwch had not been cleaned properly and have passed this directly to our cleaners. This is unusual because most of the feedback we have received recently shows guests very pleased with the cleanliness. We did have a builder in doing work the week prior to your stay and he may well have used the hoover and not emptied it, for which I do apologise. Our cleaners bring their own equipment so would not have seen this. While I expect guests to clean up after their own dogs, I am amazed that the gardener did not remove any dog poo he found and again this is being passed on. While it not his job to do this, he is employed to keep the grass cut and if he had to pick up dog poo it should have been binned. As far as the furniture and beds go, again I'm sorry they didn't come up to your expectations. The larger settee was replaced just before lockdown and most appear to be happy with it. The king-sized bed again is only two years old but the other two mattresses will be replaced this winter. We have just replaced the cooker, microwave and updated the television to a 55in. The main bathroom has a new bath and shower screen and excellent new shower. I hope your stay in such a lovely part of Wales was not totally spoilt by the problems. Property Owner