“There are many positives about this cottage.”
Firstly the location of Newport and the cottage's location within the village. You are right in the heart of the village with great pubs, places to eat and pokey around shops with the beach a 10 minute walk away, yet we found it to be very quiet in the cottage. The kitchen new and is good, although the ergonomics are terrible, the upstairs shower room is modern and good, although the shower itself could do to be much bigger. There was plenty of space for hanging clothes as well as drawer space. One of the reasons we chose the cottage was the king size bed which was very comfortable, however a 13.5 tog duvet in July was way too hot, we just slept with the empty duvet cover. The garden was brilliant and it wasn't overlooked. It was great having decent chairs and a table in the shed.
We wouldn't choose to stay here again, however, for several reasons. Firstly, the living room looks comfortable, but the sofas and chair need replacing as the cushion pads are done. The TV is really basic and we would consider a smart TV/ Fire stick a basic requirement in a cottage priced as a 'good standard'. The downstairs bathroom is very dated and we didn't bother trying to have a bath as the hot water was on an immersion and there's no way it would fill the huge bath. The most irritating thing about staying there was the number of patronising laminated notes about things in the cottage. Whilst a few notes were useful, most were unnecessary and made us feel like the owners think all their guests are stupid.
We were only given 2 toilet rolls for the week and had to buy more, which we've not had the do for years in a rented cottage. There were very few extras, there were no boxes of tissues and the bars of hand soap in the bathrooms were very basic. It all felt very mean as was a lack of a 'welcome gift'.
Thank you for taking time to write such a detailed review. It is good to know that you found many positives about Trefasser.
Over the years we have received a lot of excellent feedback from guests both in our Visitors Book and online. Any matters raised have always been taken on board and action taken where possible.
For the sake of potential customers reading your review, we must clarify the matter about the hot water. It is heated by the gas boiler on a timer which can easily be boosted to give as much hot water as may be needed to fill the bath, or use otherwise.
Please be assured that we are taking all your comments seriously and will do what we can to rectify matters, although some of the issues you raise are down to personal preferences and needs.
Contact details are always available for assistance as necessary.
Property Owner
