“Listing mentioned washing machine in shared utility, this was not available, no entry sign on the door.”
No mention in cottage description of 12
steep steps to access property, I am not as able as most, with arthritis in both my knees and spine, quite a trek with shopping and bags of clothes, I would not have booked if I had known about these steps.
No non slip mat in shower cubicle, shower tray was very slippery
Web photos not updated to show the new property directly opposite leaving very little privacy when in the hot tub, the newly installed curtains failed to be adequate due to weather conditions (slight breeze and they're gone) old photos are misleading as to the access to the cottage, looks like level ground to the front door
Many thanks for your feedback. I pride myself on doing everything possible to ensure that my guests have an enjoyable stay. I do leave a Covid file in the property that does explain that due to Covid rules, guests are not allowed to share facilities, therefore if a guest wishes to use the shared laundry facilities, they just need to let me know so that I can 'fog with anti bac' before other guests or staff use the facilities, keeping everyone safe. Nobody has mentioned the 12 steps up to the property before, and I do not
market the property as one for guests with mobility issues, and thought the photos were clear, however Sykes have added this to the description now, and we will update photos as soon as it is possible to do so, thank you.
I don't provide a non-slip mat for the shower, and it has not been a concern raised by any other guests during the 5 years we have been running, and its unfortunate that you didn't mention this during your stay as I would have happily gone and purchased one for you. Thank you for your comments regarding the privacy curtains at the hot tub area , these are a new addition to the hot tub area, we have run this
holiday let without a privacy curtain for 5 years and no one has ever mentioned it as being an issue. I shall look into your concerns and will
try and come up with an improved solution.
There is a new property opposite the Cartws, there are no updated photos, due to the Covid rules we have not been allowed to organise this as yet, as soon as we can we will organise a fresh photo shoot to ensure that all guests are aware of the layout within the Tyllwyd holiday lets complex. We think that the new property has been an improvement for guests, rather than
having to look at an old run down building they now are able to see the finished article following a very tough lockdown period indeed. We live directly next door to our holiday complex and are at hand any time of the day or night to help our guests, the contact details are clearly noted in the file left for all to read in each cottage, guests are encouraged to let us know if they have any concerns or problems regarding their accommodation immediately so that we can resolve any issues ensuring that our guests have the best holiday experience possible.
Property Owner
