“I feel that this apartment was very very overpriced.”
We’ve stayed in Tenby lots of times and expect more for £1557. We have no problem paying the amount and we holiday 4x each year in the uk, however, I do feel that this apartment should be around £1000.
Just some examples; the shower door has been replaced with a shower curtain, the kettle pops up when it boils and spills. Quite a cheap kettle.
I also think the heavy fire doors should be mentioned in the listing as my two small children were constantly trapped in the rooms.
The late check in and early check out, are also an issue as we are now out of Covid times why necessary.
As stated I do not have a problem paying £1550 for a holiday, I just expect higher quality, I will not be using skescottages or this apartment again.
Thank you for your feedback and we are disappointed that you and your family did not enjoy your holiday. This is never what we want when guests leave.
We would have happily replaced your kettle for you right away if we would have been made aware of it during your stay. A new one has now been purchased."
The shower door has been replaced with a curtain as a temporary fix. It was unfortunately broken earlier on in the Summer beyond repair. Due to it being a very uncommon size, we could not just replace the door, and therefore need to take the full frame out and improvise with replacing. This will be actioned as soon as we have availability at the property. You are the first guest to mention this so we hope that most guests will be ok with the curtain as the temporary measure.
We have fire doors throughout all 6 of our properties due to the building being a former hotel and now having adjoining apartments instead, we have way stricter fire regulations than a normal property. There isn't much we can do at all regarding this I'm afraid. We will look into putting a note in the description of each property regarding the fire doors.
We currently are at 9:30am checkout and 4pm check in as we want to ensure the best level of cleaning for our guests. We do our best to accommodate guests if they arrive early or leave a little late, by allowing them to leave their cars in the parking bays before and after check in/out. Sykes have an experienced pricing team that set the pricing according to demand, on behalf of ourselves the owners.
We take all feedback seriously and try to take everything we can from each one, to improve going forward and we do apologise for the issues that you have raised in your feedback
Property Owner
