“In a word, disappointing.”
The only ‘frill’ with this property is the hot tub. The ‘View’ in the name is not visible thanks to the lack of landscaping that has been done - the hedge at the bottom of the lawn area restricts the view.
The satellite part of the TV didn’t work - this was reported and I was told to ‘Use the Smart TV apps and watch live TV there’, which worked until the WiFi went out. Both things were reported on the phone number, and I was told that they’d ‘look into the WiFi’… That was ...
The only ‘frill’ with this property is the hot tub. The ‘View’ in the name is not visible thanks to the lack of landscaping that has been done - the hedge at the bottom of the lawn area restricts the view.
The satellite part of the TV didn’t work - this was reported and I was told to ‘Use the Smart TV apps and watch live TV there’, which worked until the WiFi went out. Both things were reported on the phone number, and I was told that they’d ‘look into the WiFi’… That was their resolution. The satellite TV issue was reported on Saturday, WiFi issue reported on Sunday, and the satellite cable issue was investigated and resolved on Monday, but the WiFi remained down for a further 2 days. Their customer service lacks any… service, frankly. Especially over a weekend. The email I sent went completely ignored.
The mattresses all seem relatively well used, and not of particularly high quality - they’re sprung mattresses, and the springs are easy to feel. It made for quite the uncomfortable nights’ sleep.
There are a few places where a lack of attention to detail makes the whole stay feel more budget than luxury - the key is collected in a letter envelope with a window - just the key, no “welcome” note; they didn’t supply hand soap in the bathroom, nor any toiletries, for that matter - a hand soap in the bathroom would be greatly appreciated; nor did they provide a small supply of tea or coffee and sugar - even if only 6 of each in a 6 berth property would be appreciated; the teapot in a property for 6 was large enough for 1.5 cups of tea - not particularly well thought out; there also wasn’t a hair dryer - not even one attached to the wall, which you’d see on many similar properties; there’s no full length mirror anywhere in the property; the curtains over the ‘patio’ doors don’t extend enough to cover the entire windows and doors (see photo); there is no park map provided, showing details of the walks that are supposedly available around the park for the dogs - the only park map is in the key collection room, which only shows the location of the property numbers.
However, the location is excellent, and the almost-enclosed lawn area behind the lodge is excellent for the dogs, and the site seems dog friendly. With their permission, you can leave the dogs in the cabins. They supply plenty of dog poop bins around the park, which is good to see. It is really peaceful - you can mostly only hear animals and the other people on the site. There is a ‘dog wash station’ is a tap by the bins - no hose, just a tap.
If you’re only using this place to cook, eat and sleep, it’s ideal. If you’re using this as a base for a holiday, I’d consider other local options - most are similarly priced and seem to offer most of what is missing here.
