“Beautiful property and scenery, very tidy and well prepared for guests.”
Very comfortable in the cottage. Home made cake is a lovely touch, and eggs, (although when I cracked open the second egg it was off, which put us off the rest).
I think some fly traps would be a good idea.
Also, unfortunately a bad point, the strong smell of neem oil was quite pungent and we feel we should have been pre warned about the smell. We couldn't enjoy the garden or even have a BBQ because of this. We understand it's a working farm, but the neem oil smell was over bearing.
Hi Dean
Thankyou for letting us know about these issues,and we are truly sorry for the trouble.
We are very sorry about the off egg-that is Definitely not the Standard we aim for,and we have checked our Supplies to make sure it does not happen again.
We are also sorry about the strong smell from the neighboring farm during your stay.
Because we are in the countryside,local farming work like spreading fertilizer can sometimes cause unexpected odors when the wind carries the scent towards us.
Unfortunately we do not have control over their schedule or farming methods.
Also thankyou for letting us know about the fly trap.
We are sorry that this was missing during your stay and for any inconvenience this caused you.New one has been ordered.
We always want our guests to have a comfortable and relaxing stay.
As mentioned in our welcome guide our team was living nearby and always available by phone or message during your visit to help resolve any issues right away.
We did not hear from you during your stay,so we are sorry if anything wasn't quite right for you.
We Truly value all feedback as it helps us improve for future guests.
We hope to welcome you back again in the future.
Best Wishes.
Team Penybryn Coed Cottages
Property Owner