“On arrival, the location itself was easy enough to find, however that was the only positive part of our stay.”
As soon as we entered the lodge, we were met with a strong and unpleasant smell, which immediately gave a bad first impression and made the place feel unclean.
We had multiple issues during our stay, including problems with the hot tub and the TV. The owner did come out to “help”, but repeatedly insisted that everything was working when it clearly was not. It felt dismissive and as though our concerns were not being taken seriously at all. Although the booking information states that guests ...
As soon as we entered the lodge, we were met with a strong and unpleasant smell, which immediately gave a bad first impression and made the place feel unclean.
We had multiple issues during our stay, including problems with the hot tub and the TV. The owner did come out to “help”, but repeatedly insisted that everything was working when it clearly was not. It felt dismissive and as though our concerns were not being taken seriously at all. Although the booking information states that guests can contact the lodge owners if there are any issues, throughout our entire stay our calls and messages were ignored. We received no replies, no call back, and no follow-up whatsoever.
The overall hygiene of the lodge was extremely poor and unacceptable. The cups were dirty and had spiders inside them, there were cobwebs on the walls, and thick dust throughout the lodge. The toilet area was particularly bad — ornaments were heavily covered in dust, and it was obvious that proper cleaning had not been done for some time. This made us feel uncomfortable and concerned about cleanliness standards.
When we asked for additional toilet roll, instead of being provided with it, we were told there was a local shop nearby. We found this response rude and unprofessional, especially considering the state of cleanliness in the lodge.
Due to the amount of dust and the general unhygienic condition of the property, we ended up leaving early. We made the owners aware of all of these issues before leaving, yet even after our departure we still have not received any response, message, or call.
Overall, this was a very disappointing experience. The lack of cleanliness, poor communication, dismissive attitude, and unacceptable level of service made this stay extremely unpleasant. We would not recommend this lodge to others.
- Shabanna, February 2026