“The Positives:
The property was spotlessly clean throughout, which was very much appreciated upon arrival.”
The location is excellent, being both convenient and well-situated for exploring the area. There were plenty of plug sockets throughout, and the bedroom sockets conveniently included USB ports for charging devices. The hot tub was a welcome feature and enjoyable to use, although it is a bit dated, as a few of the jets kept popping out and floating during use.
Points for Improvement:
While we enjoyed our stay, several minor issues and operational oversights detracted from the overall ...
The location is excellent, being both convenient and well-situated for exploring the area. There were plenty of plug sockets throughout, and the bedroom sockets conveniently included USB ports for charging devices. The hot tub was a welcome feature and enjoyable to use, although it is a bit dated, as a few of the jets kept popping out and floating during use.
Points for Improvement:
While we enjoyed our stay, several minor issues and operational oversights detracted from the overall experience. Host communication was particularly lacking. The Wi-Fi password was not provided anywhere in the property or in prior correspondence. We sent a text message to the owners on the provided contact number at 18:22 requesting the Wi-Fi details, but received no response. A second message was sent at 22:11 when the microwave unexpectedly switched into demo mode, but again, we received no reply at all during our stay.
The following day, just by chance, when we looked at the back of the TP-Link router, one of the markings read PASSWORD/PIN. We tried that and it worked.
There was also a complete lack of instructions regarding waste disposal. While two bin receptacles were available under the sink, there was no mention of where to place rubbish on departure, especially as the only outside bin was secured with a locked chain. We had to rely on common sense to separate recycling and general waste.
Kitchen appliances and amenities need attention. The gas oven took some time to figure out, as the temperature indicator light stayed on continuously with no clear sign of when it had preheated. Furthermore, the built-in timer was running slow, taking roughly 14 minutes to elapse for a 10-minute setting. Kitchenware was also lacking, with no cereal bowls provided, forcing us to use soup plates instead.
In the bathrooms, there were no bath mats or bins provided. Lastly, storage in the second twin bedroom was restricted, as the wardrobe was largely occupied by the owner's personal belongings, leaving space to hang clothes but no room to store suitcases out of the way.
To summarise:
A clean property in a fantastic location with good potential, but host communication, basic kitchen and bathroom essentials, and appliance maintenance certainly need attention to bring the guest experience up to scratch.
Thank you for taking the time to leave your feedback. We’re pleased to hear that you were happy with the cleanliness, and I’ve passed your lovely comments on to our cleaner — thank you.
I’m sorry that you felt we hadn’t responded to you during your stay. We didn’t receive a text from you, otherwise we would of course have responded as a priority. We normally send the basic information for your stay by email in advance and are then available by text or phone during the stay, as we find this is usually the quickest way to resolve any queries or issues.
We agree that the hot tub is now looking dated, and we are already looking at replacing it ready for the new season in 2027. We weren’t aware that the jets were coming out, however, so we will arrange for this to be checked.
***Update***
We have arranged for a new hot tub to be installed on 2nd September 2026.
Regarding the bin outside, this is where the bird feed is kept. It has a chain to prevent squirrels from accessing the food, although it isn’t locked.
Our cleaner normally disposes of the waste, and the recycling bins are located at the entrance to the park and are clearly marked.
With regard to the bowls, there are cereal bowls in the cupboard alongside the dinner and side plates. We believe these are the bowls you were referring to as soup bowls, and they are intended to serve both purposes, particularly given the limited cupboard space.
The items in the twin bedroom are two lounging chairs and a travel cot, which we provide for guests who may wish to use them. We appreciate that guests will have different preferences regarding the amount of furniture and equipment they would like in a room, and we’ll certainly take your comments on board.
Thank you again for your feedback. We’re always grateful to hear how guests feel about their stay, as it helps us identify areas where we can improve. We’re pleased that you enjoyed the cleanliness and location, and we hope you otherwise had an enjoyable stay.
Property Owner
