“The property is in a beautiful location and the house makes the most of the amazing views- particular from the master bedroom.”
All beds seemed comfy and the sofas were comfortable too.
Sadly, the kitchen really lets this property down. Only 1 small fridge, a slimline dishwasher (this property sleeps 8), no microwave, chipped crockery from around 3 different sets, mugs that had family pictures and happy Mother’s Day on them, not enough tumbler glasses, no oven gloves and the dryer doesn’t work. It felt like the kitchen had been thrown together from a charity shop. A number of items had to be washed before they could be used (oven trays and cutlery) Considering there’s such a huge utility room, many of these issues could be rectified by utilising this.
There’s no welcome book which means you don’t know what to do with the rubbish/recycling or any info on the property. Communication with the owners was good, but this could be lessened with a welcome book. No clue how to work the heating so we ended up opening the windows as the heating kept coming on when it was warm. Also agree with the previous holidaymakers - the back door is difficult to lock.
The property has such potential and the furniture in all the other rooms seemed well chosen- the kitchen was like the forgotten part of the property.
Thank you very much for your detailed feedback, we genuinely appreciate guests taking the time to help us improve.
We were pleased to hear you enjoyed the location, the outstanding views are a consistent highlight of all our guest reviews.
Following your visit, we carefully reviewed every point raised and carried out a full winter upgrade programme to the property. We have now addressed each of the issues you mentioned and the upgraded property is ready to welcome guests for the 2026 season.
• Kitchen equipment & appliances.
The kitchen has been full restocked and upgraded. We have installed a larger fridge and freezer, added a microwave, increased glassware and crockery so it comfortably caters for 8 guests, and replaced all mixed/chipped items with a matching new set.
• Utensils & cleanliness – All trays, cutlery and cooking equipment have been replaced and a new inventory checklist is now part of our housekeeping process to ensure everything is ready to use on arrival.
• Oven gloves – Provided and included in the kitchen pack.
• Utility room use – The utility area is now organised for guest use with clear storage and additional supplies.
• Welcome information – We have created a comprehensive printed welcome guide which now explains heating controls, appliance use, rubbish/recycling, local recommendations and property information.
• Heating controls – The heating system has been adjusted and instructions are included in the welcome guide so guests can easily control temperature.
• Back door lock – The lock mechanism has been serviced and replaced to ensure smooth and secure locking.
• Kitchen presentation – The kitchen has been refreshed and re-equipped so it now reflects the standard of the rest of the home.
We truly took this feedback on board and used it constructively. The property has benefited significantly from guest suggestions and we continue to make improvements each season.
Property Owner
