“We recently stayed at Nant Glas over the bank holiday weekend.”
The cottage itself is lovely — spotlessly clean, with a really delightful atmosphere — and we enjoyed that side of the stay.
Unfortunately, the experience was let down in a few ways. First, the property is very difficult to find. Even following the instructions provided, the lack of phone signal made it hard to navigate, and when we called for help the host was dismissive and unwilling to assist.
Second, communication throughout felt unwelcoming. Basic essentials weren’t addressed — we ran out of toilet roll and it wasn’t replaced, and there was no spare toothpaste or any offer of help. We were left feeling like an inconvenience rather than welcome guests.
Finally, we left the cottage clean and tidy, yet were still charged a cleaning fee — which felt unreasonable given the condition we returned it in.
It’s a shame, as the cottage has genuine charm. A little more warmth and support from the host would make a real difference to future guests.
Thank you for your review. I’m pleased you enjoyed the cottage and appreciated its cleanliness and character.
I would like to clarify a few points. Detailed directions are provided to all guests, including a What3Words location, Google Maps link, written directions and a map. While mobile phone coverage can be limited in rural areas, this is outside my control, and I did not receive any call requesting assistance with directions.
The cottage is self-catering, with two toilet rolls provided as standard. No request was made for additional supplies during your two-night stay. You did contact me regarding toothpaste, but I had no spare other than my personal supply, and information about nearby shops is included in the guest information folder.
I was also surprised by the comments regarding communication, as I accommodated pre-arrival requests, including an early check-in, and no concerns were raised when I spoke with members of your party during your stay.
Finally, the £60 charge was not a standard cleaning fee but an additional amount approved by Sykes after I submitted photographs showing the cottage required significantly more cleaning and laundry than would normally be expected after a two-night stay.
I take guest feedback seriously and always strive to provide a welcoming experience. While I am sorry you were disappointed by aspects of your visit, I feel future guests should be aware that my records differ from several points raised in this review.
Property Owner
