“Sykes misled us as it clearly states on the listing that it is in Broadhaven when it's actually miles from Broadhaven.”
We made the booking on that basis so we were immediately disappointed with the location as we'd visited the area 3 yeaes ago and wanted to return there and not stay at Hasguard Cross. The shop didn't actually stock anything so it is pointless to promote a shop nearby as the nearest shop is miles away in Broadhaven.
The house itself was nice, needed a little TLC in places but it was spotlessly clean apart from flies under the beds in the ground floor bedroom.
It is classed as sleeping 8 which it does comfortably but there is not room for 8 to watch TV on the sofas.
We were cold in the house and had no way of drying clothes or towels. I think there should have been information there in regards to the heating as we didn't get a response from emails sent requesting help with this from the owner or Sykes but apparently, as we found out on the last day, the boiler was in the garage next door and had to be turned on there.
We were asked to complete a disclaimer for the hot tub which we did and it said the hot tub would be checked for the correct chemical balance numerous times during our stay but this was not checked for the whole week we were there.
I think the property would benefit from a washing line and also ice cube trays.
The little bar in the caravan park next door is lovely and serves delicious food a few nights each week, has a pool table too.
Hi many thanks for your review. We are sorry to hear that you felt misled by the description. We do take all our guest comments and suggestions seriously, as we always try to improve the service we provide.
However, the property details clearly state the distance from Broad Haven to Ocean House, and there is also a map which provides the exact location, to help guests with their Holiday planning and preparation.
Our Housekeeping team work hard to maintain a high standard of cleaning in our properties, but as we are a rural location and surrounded by agriculture, at certain times of the year, we will get flies inside the accommodation.
Our reception only stocks a small selection of snacks, drinks and ice-cream (on a seasonal basis), but there is a Londis located in Broad Haven, under 3 miles away, which is well stocked for any emergencies. Otherwise Haverfordwest have all the large supermarkets, and we also accept Food Deliveries.
Apologies, if you had difficulty with the heating, it is not normally switched on in August, but your comments are noted.
There is a tumble dryer and clothes airer in Ocean House for guest use.
The maintenance team would have checked the Hot Tub whilst you were out, no to have disturbed you during your stay.
The bar next door is close and open on a seasonal basis, but there are also many lovely places to eat in Little Haven and Broad Haven.
Property Owner
