Hiraeth

The house is situated in a beautiful area, the walks and nearby towns are lovely and there is a fair amount to do within the area as a family of 5 and with a dog.

However the house was very disappointing. It is a good size and layout and obviously originally decorated to a good standard. But the cleanliness was frankly disgusting in places. You could see thick dust on furniture and big cobwebs which had obviously been there a long time. We found used tissues, dirty socks wedged in furniture. Not to mention the amount of broken things.. Hot tub lid, the Trampoline was quite dangerous, fencing around the property, therefore the garden wasn't secure. Plus other smaller bits. After putting in a complaint to sykes I was awaiting a response from the owner but after 3 weeks and 2 complaints they still haven't replied. Wouldn't recommend staying here, and although we loved the area we wouldn't stay in this house again.

The house clearly had good money spent at the outset, but the upkeep is disappointing and the cleanliness in frankly disgusting and the 'housekeeper' accepts no responsibility for this.

Broken items - trampoline (several broken springs and dangerous), chair in bedroom (apparently now fixed), jets and chemical basket in hot tub, cutlery tray in dishwasher, fence/gate in front garden (apparently now fixed). Dirty items - couches, rug in kitchen, cobwebs on ceilings/windows, bbq (smells so bad we had to move it), walls, architraves, hair traps in shower full of previous residents hair, solid food mess on cutlery, pots/pans. Dust on appliances. A squashies sweet on skirting behind unit in dining room, wrapping paper on floor, confetti on rug in Livingroom from previous residents. A used mug left on the sideboard when we arrived. Flying ants nest in the back garden. Chlorine levels in hot tub far too high on first couple of days, clearly shocked the pool. No useable sockets in the room with bunk beds which was annoying. Complaint raised and response was along the lines that you didn't complaint during stay so it must have been fine and the housekeeper does not feel that the concerns warrant the level of compensation requested. I NEVER ASKED FOR ANY COMPENSATION! My hope for raising the complaint is that they would acknowledge, apologise and address the issues for the next guests to avoid any disappointment for their holidays. To summarise, I hope it is cleaned properly between lets, and the landlord takes note to maintain the property properly. DATE OF STAY - 19/07/26 - 25/07/26 REVIEW - 07/08/26

Overall the property was a nice place to stay, however the parking wasn't great with residents asking us to move cars from areas that were not owned by them.

The road leading down to the property has not been maintained either with a very large drop at the top which could damage some cars. A warning about that would be helpful before arriving. Garden furniture was also broken with no warning. The house could have been cleaner with visible dust and unwiped tables. The dishwasher was also left full with no basic cleaning supplies provided like washing up liquid. The hot tub also had too much chlorine in causing eye burning. Other than that the location was good being near the reservoir for a lovely walk and only 8 minutes from town.