“The house clearly had good money spent at the outset, but the upkeep is disappointing and the cleanliness in frankly disgusting and the 'housekeeper' accepts no responsibility for this.”
Broken items - trampoline (several broken springs and dangerous), chair in bedroom (apparently now fixed), jets and chemical basket in hot tub, cutlery tray in dishwasher, fence/gate in front garden (apparently now fixed).
Dirty items - couches, rug in kitchen, cobwebs on ceilings/windows, bbq (smells so bad we had to move it), walls, architraves, hair traps in shower full of previous residents hair, solid food mess on cutlery, pots/pans. Dust on appliances. A squashies sweet on skirting behind unit in dining room, wrapping paper on floor, confetti on rug in Livingroom from previous residents. A used mug left on the sideboard when we arrived. Flying ants nest in the back garden.
Chlorine levels in hot tub far too high on first couple of days, clearly shocked the pool. No useable sockets in the room with bunk beds which was annoying.
Complaint raised and response was along the lines that you didn't complaint during stay so it must have been fine and the housekeeper does not feel that the concerns warrant the level of compensation requested. I NEVER ASKED FOR ANY COMPENSATION!
My hope for raising the complaint is that they would acknowledge, apologise and address the issues for the next guests to avoid any disappointment for their holidays.
To summarise, I hope it is cleaned properly between lets, and the landlord takes note to maintain the property properly.
DATE OF STAY - 19/07/26 - 25/07/26
REVIEW - 07/08/26
