“I don’t know how else to contact you so am writing on the feedback form.”
We have stayed in many welsh cottages in the last few years and this is by far the worst….. despite the ridiculously late check in (due to extra cleaning for covid) the place was not clean. The table was dirty and sticky, and the bathrooms had been wiped at best. The worst however was that the middle bedroom had gentleman’s clothes left in the drawers and tablets in another drawer. The tablets were found by my 5 year old daughter!!!!!! Luckily she was sensible enough to bring them to me and not eat them as sweets otherwise this could have been a very different email……. This is shocking
On top of this the property is so sparse - no welcome basket, no cleaning products not even any washing up liquid. We have never stayed anywhere so basic in terms of what is provided. The property is also in need of redecorating and some tlc as it is very tired……. Such a shame as the property and its location are fantastic, but the lack of cleanliness and lack of supplies were a serious letdown. Based on how much we paid for this property (and the fact that we lost over half a days holiday due to your extreme check in and check out times) this was very disappointing. We will be checking out on Saturday morning as requested but sadly would not stay with your company again based on this experience.
Thank you for taking the time to share such a detailed review about your recent experience at Rock House. I am so sorry to hear that so many elements of your holiday were disappointing and I will act on your feedback so that other guests don’t experience the same. Property Owner
