“We had a good time at The Rock House, the location is perfect and the house itself on the whole was great.”
The main disappointments came from some of the facilities, the fan oven does not work and speaking to friends who had been at the house in October it wasn't working then either. The extractor hood above the cooker also didn't work along with the microwave. The was also an issue with door knobs to several of the bedrooms constantly falling off and the strip light in the basement had also come away from the ceiling. These are all small things but when you start to add them up it became a bit of ...
The main disappointments came from some of the facilities, the fan oven does not work and speaking to friends who had been at the house in October it wasn't working then either. The extractor hood above the cooker also didn't work along with the microwave. The was also an issue with door knobs to several of the bedrooms constantly falling off and the strip light in the basement had also come away from the ceiling. These are all small things but when you start to add them up it became a bit of an issue. The house is great for large groups or 2 families but without the basics working it will cause issues. The house is now listed as suitable for 10 but the dinning room only seats 8, it was absolutely fine for us but I thought it was worth mentioning. On the evening we arrived we realised that there weren't any bath towels or hand towels even though the listing clearly stated they would be. I followed the instructions in the morning and contacted the housekeeping company. This was a long conversation which did not resolve the issue, whilst perfectly polite I was told that I needed to have checked a box when booking. I can assure you that this option was not available and even when I stated that the website said it was included I was told that the cleaning company would need paying for the service and therefore needed to contact the owner. After not receiving any calls we then contacted Welsh Cottages direct, again this took some time to get an answer. We were initially asked to collect them from the office or wait until 17:30. The towels arrived and everyone from WC were very friendly and we were extremely grateful but it seemed like a lot of effort to get the towels which should have been there in the first place. The last thing to mention is that the recycling information is also out of date. Both in the information pack and in the kitchen we were advised to use the food caddy, and then grey or orange recycling bags. We were later told by one of the neighbours that we needed to use red and blue bags, of which there was no mention anywhere. We did have a great time and NY was fantastic, all of WC have been courteous and helpful. We also realised that we got a good deal as the prices seem to have risen due to the refurbishment. My thoughts are though that unless the above are rectified you won't always receive 100% positive feedback on the property which is a shame as it could be amazing if these small things are fixed.
