“We stayed as a family of 10 and 1 dog over October half term 2025.”
Overall, a fantastic holiday. Our recommendations I am sure will be taken on board to improve customer experience. Things that were brilliant: Welcome hamper, WIFI, Early check in available, good communication with host, plenty of room, parking, bedding and towels, good showers and hot water, comfortable beds, pool table and log burner was a real bonus, extremely quiet and peaceful, 11am check out was helpful. Finishing touches would be: Terrestrial TV, Filter in hot tub, Coat hooks in entrance, ...
Overall, a fantastic holiday. Our recommendations I am sure will be taken on board to improve customer experience. Things that were brilliant: Welcome hamper, WIFI, Early check in available, good communication with host, plenty of room, parking, bedding and towels, good showers and hot water, comfortable beds, pool table and log burner was a real bonus, extremely quiet and peaceful, 11am check out was helpful. Finishing touches would be: Terrestrial TV, Filter in hot tub, Coat hooks in entrance, whole house to be decluttered, empty drawers and cupboards, A welcome handbook is needed explaining bins, heating, local amenities, kitchen needs modernising, currently not suitable to cater for large numbers, one power point in kitchen, toaster doesn't work, helpful to have a laundry basket, mop and bucket and glass tumblers, more storage in bedrooms, Trampoline and garden in need of TLC, an electric shower over the bath would be better, useable games and jigsaws, general decoration and repairs needed. We did have a fantastic time, these points are to help with future customer experiences. Norchard Farm House really does have the 'wow' factor and I am sure it will continue to flourish. Thank you.