“There is no freezer at the house despite this being listed on your website.”
My mother in law had saliva gland cancer some years ago & as a result she can only eat certain soft foods. The details listed said that the house had a freezer so she brought frozen food to find no freezer on arrival. Nesta the host said that she had been "meaning to buy a new freezer but had not gotten round to it". There is an open drain in the utility room & a constant smell of sewage. The bedrooms are nice but what really lets the place down is the kitchen. Only 6 knives, 6 forks, 6 mugs for 6 people meant we were constantly washing up. There is a huge dishwasher which we did not use as due to the lack of utensils & lack of pans meant that things were needed without waiting hours for a dishwasher cycle to finish. The ventilator above the cooker is thick with grease & needs to be scrubbed clean. The fridge is not fit for purpose, it had already been taped up & my father in law closed the fridge door & it broke the shelf as he had put bottles on the bottom. It was already previously broken and we told the hosts in advance about the breakage. There is no garden furniture which meant that we had to take chairs from the dining area outside & there are lots of small touches that could make a huge difference to people having an enjoyable stay such as providing a fruit bowl for the kitchen & other simple touches.. Nesta was a nice host & she made some waffles for my husbands birthday which was a lovely surprise & she is obviously very busy with the farm. I think we would not have been so miffed if it was not for the fact that we paid over £1,250 for a cottage that was of low standard.
Thank you for your feedback. I was somewhat surprised to read your recent review as the only issue which you had raised during your stay was the lack of a freezer for which I apologised and offered use of our own personal freezer.
I can confirm that a new freezer is now in place. I was not give the opportunity to rectify any of the other issues raised by you in your review as none were mentioned during your stay. I do recall asking you one evening if the cottage supply of dishwasher tablets needed to be replenished by me as I noted that you were washing up by hand. As you stated that you had no dishwasher at home and washed up by hand, I assumed that all was well. I am glad that you enjoyed the fresh fruit and fruit cake provided and hope that you also found the honey and the wine. I hope you enjoyed your stay otherwise.
Property Owner
