“Broken furniture, my partner sat on a chair and it nearly gave way.”
Kitchen looks tired and a little dirty, definitely needs some TLC.
Very firm mattress in the room we used, couldn't use the other room due to the sonic mole repellent being used outside.
One of the properties was being used as a long term let so we had children running around and cycling outside the property near our car.
Kitchen looks tired and a little dirty, definitely needs some TLC.
Very firm mattress in the room we used, couldn't use the other room due to the sonic mole repellent being used outside.
One of the properties was being used as a long term let so we had children running around and cycling outside the property near our car.
Dear Paul,
Firstly, I want to say thank you for taking the time to provide your feedback. We will absolutely take this on board and use it to improve the experience of future guests and I am sorry that certain aspects of your stay were not up to the standard we aim to meet.
In relation to the specific items raised, I have asked the management team to identify which chair you were referring to and ensure this is replaced. I have also asked the gardener to look at the noise from the mole repeller, as I was not aware these could be audible from the house. On the mattress issue, some of our guests prefer a firm mattress, which is why different rooms have different types, but of course I appreciate in your case you felt the other room was too noisy.
In relation to there being children cycling outside, I understand these were the children of another guest. While we pride ourselves on being a family (and dog) friendly enterprise, I will consider if we can update our guidance to address this specific issue.
Kind regards,
Abbey Cottages Team
Property Owner