“The property needed to be cleaned alot better there were parts that had not been cleaned,all fat marks on the wall by the cooker,dust everywhere which was of putting,hairs in the sinks.”
Table had food marks on the table mats i wiped them myself,door stop in big bedroom was damaged.there was cobwebs round the top balcany it needs abit of a freahen up. which was a shame really.i would rate this property 3stars not 5 stars like i thought it would be
Thank you for your feedback, which we always welcome.
We are really disappointed to hear that there were issues with cleanliness, as this is an area we pride ourselves on maintaining very high standards around, as is shown by our rating and previous feedback, and are surprised that you have pointed out so many of your concerns.
We will address this immediately with our cleaning team and rectify any issues we do find.
We trust that none of this detracted from your enjoyment of the house as we do leave our contact details in the house so that our renters would contact us should they need to, in order that we could put right anything unsatisfactory straight away, to ensure they have the most comfortable stay possible.
We didn’t know anything of your concerns until you posted your review.
Rest assured that we’ll continue to do everything we can, in order that people love our house.
Property Owner
