“A beautiful, comfortable setting and a lovely welcome basket.”
Thank you. The owner had tried to make us feel welcome. However, I told Sykes on the first morning, that the en suite was dirty with weeks of dirt ingrained as black gunk in the shower hose, shower head and fan. Mould on grouting and seals and dirt in the door hinges etc.I am sorry to have to say this but a good deep clean of this area is necessary. It was not home from home in this area and I hope my observations help rather than cause upset. It is without prejudice to help the owner who may ...
Thank you. The owner had tried to make us feel welcome. However, I told Sykes on the first morning, that the en suite was dirty with weeks of dirt ingrained as black gunk in the shower hose, shower head and fan. Mould on grouting and seals and dirt in the door hinges etc.I am sorry to have to say this but a good deep clean of this area is necessary. It was not home from home in this area and I hope my observations help rather than cause upset. It is without prejudice to help the owner who may be unaware if they use a cleaning team?? The Tap was very stiff too. Everywhere else was comfortable and we really enjoyed our stay at Y Cartws. It is difficult to raise such a complaint on site! Awkward and embarrassing.
We apologise that the shower area was below our normal high standards and we weren’t made aware of this issue during your stay which is a huge disappointment as we could have rectified it straight away if you had told us when we spoke.
We live on site and always encourage guests to speak to us if there are any issues at all as anything can be dealt with immediately. It’s a shame you didn’t just speak to us as we are quite friendly.
Property Owner
