“On arrival which was quite late on the Friday night beds were dirty and had stains on the top sheets these had to be taken off and washed by myself not acceptable and a sign saying all linen must be ripped off at the end of the stay so was clearly missed when they made the beds ,cobwebs and spiders everywhere with in the house had to go around the first night removing them , the cushions on the settee coming in to the house were filthy and all cushion on the settees had stains on had to remove all these as they were gross we did report at the local office and advise them showing them pictures, the following morning we noticed a massive pile of dog muck outside the living room window which is quite hard not to notice when your sat with floor to ceiling windows, really disappointed on the heating as well as the first night it was freezing in one of the kids rooms and after 7 phone calls later over a couple of days and heaters being brought in by the local office the heating finally worked 4 days in to the holiday but still no radiators to dry washing it took 3 days of wet towels and clothes to day and still ended up bring damp clothes home, the photos must of been taken ages ago as weeds and overgrown plants I understand it’s autumn but when your paying the price for what it is you expect it to that standard ,
The living room was downstairs and nothing upstairs ie a tv when you book it for the view it would be nice to be in the same room not to have to go to downstairs so would recommend a tv upstairs in such a big property as I’m not sure where 6 would seat downstairs
There is a very small freezer box in the kitchen upstairs and one downstairs so if your bringing food you would struggle to fit it in.”
Garage is very tight fit anything bigger than a Fiat 500L would struggle , would recommend a blind in the laundry room as next to the bathroom as if the door left open you can be caught out
We have stopped in far cheaper accommodations and everything has been a lot better very disappointed as was for a 40th birthday and you don’t endeavour being on the phone asking the office to ask the owner to turn the heat up and change sheets on arrival
Hello Jenny,
Thank you for your feedback and we are sorry you felt disappointed with aspects of your stay. To answer the points you raise:
1. All linen is professionally cleaned after each stay, including cushion covers where necessary so we are surprised you felt they were not clean and this certainly hasn't been reflected in any other recent reviews or bookings which would also apply to your comments about cobwebs etc.
2. A lot of our guests bring dogs and we ask that all dog mess is cleared from the garden. The cleaners also inspect the garden on changeover day so we apologise if they missed something.
3. Regarding the heating. The house is set to come on at a standard temperature in the morning from 7 and from 4pm in the afternoon. Whilst we can and are happy to adjust this, most people find it a very acceptable temperature and it is rare we have to change it. We received a request to increase it for you on the Saturday both by temperature and for length of time which we did immediately only to receive another call on the Monday to increase the temperature to 25c which, although we accept there was a slight delay in getting this done and clearly we will adjust the temperature to whatever a guest wants, was setting the house at an unprecedented heat. To emphasise this point, having changed the heating back to the regular setting for our next guests they asked for the heating to be turned off completely as they thought the retained heat was still too hot.
4. We were at the property at the beginning of September and we do not agree there were any weeds growing in the garden.
5. As regards the TV, the particulars do say that this is downstairs.
6. As you say, there are two small freezer departments in two of the fridges which we feel should be sufficient for anybody staying as we assume guests tend not to use or bring with them a large amount of frozen products on holiday.
7. As the particulars say, the property is on a narrow lane which does make parking tight. We are currently looking at options to widen the garage to make its use easier.
We hope this covers the points you raise and we will always try to answer any comments or criticisms honestly and make changes where needed because clearly, we want all our guests to enjoy their stay.
Kind regards
John & Marianne
Property Owner
