“The main thing the property has going for it is location, which was fantastic.”
A great spot to enjoy the wonderful town of Tenby.
The property however was a bit ragged round the edges - there is a visible damp/condensation issue, which you can also smell the minute you walk in. We had to get the windows open immediately.
In the kitchen, the hob didn't work properly, we thought about letting the owner know but didn't want to spend time sorting this out during our holiday.
It wasn't very clean - sticky surfaces, litter in the courtyard, etc.
The courtyard would have been a lovely space but the table and chairs were unusable as they were falling apart.
The bedrooms and bathrooms were lovely.
To summarise, the location of the property made all negative things tolerable, however the property could do with a bit of TLC and a deep clean.
Dear John
Thank you for your feedback and we are so glad you liked the location of our cottage, it really is very special. However we are sorry you had some issues. Just for your information as although it will not now impact your holiday we would like you to know we are taking your comments seriously. We had the hob replaced the week before your visit as one of the rings was not lighting but we were not aware this brand new hob was faulty. The guests who arrived after you left called us and our plumber went to check. There was, as you say a fault so he replaced it with another new one straight away.
Regarding the cleaning I have passed your comments onto our cleaning company and await their feedback and what action they plan to take as it is clearly not acceptable to have sticky surfaces/litter etc. We have ordered new furniture for the yard which is due to be delivered shortly but like the hob, we were not aware the table and chairs were falling apart. We knew they were looking tired (all the sea air/salt and seagull poo takes its toll!) hence the new ones on order. We appreciate that you didn't want to spend time on your holiday letting us know about these issues and appreciate you taking the time now so we can rectify for future guests. As we are not on the doorstep and we are booked back to back for the season we do reply on guests (and our cleaners) letting us know of issues so we appreciate the time taken. Warmest regards Sue & Mike
Property Owner