“A week before we were due to check in I received an email to say that check in was now 5pm and check out was 9:30am due to Covid-19 and them needing to clean.”
I replied to that email because I found that extremely unreasonable as you practically loose a day by only being able to check in at 5pm and indeed we did after getting stuck in traffic and only arriving at 19:45pm and I stressed this in my email and i don’t know about anyone else but the excuse of Covid for every single thing is starting to become quite annoying.
Having said that we arrived with an open mind, it was 3 friends going for a quiet weekend. Upon arrival “reception” is a tiny cubicle with an envelope with your name on as everyone else who booked a lodge all with their envelopes and names on too.
We entered the lodge and it’s nice, looks quite open from the outside but when your inside or in the hot tub you actually don’t see anything which is nice. Very quiet again nice and exactly what we wanted.
No information on local amenities and your literally in the middle of nowhere so that would have been good.
We used the cooker and couldn’t turn it off, no instructions, missing light and no signs on the cooker to know what was on,grill or oven so that wasn’t great.
The fly’s are unreal, take fly spray because it’s like they appear from nowhere (fly spray should be provided)
No home touches at all, no welcome pack, coffee, tea, even a touch of milk just to carry you through a few hours of your day.
Hot tub is amazing however, your bringing water into the lodge which is a slip hazard no mop to wash it up?
A list of everything you need to do before you leave:
1. Strip the beds
2. Clean and put away your dishes
3. Separate your rubbish and put it in big bins provided on the way out.
4. Open all windows before you leave.
What exactly are you doing with the extra time you have to clean for Covid??
I myself had to rewash dishes that had been put away dirty by previous customers so you are checking for cleanliness?
There was dust all over the wardrobe shelves that again we had to clean before placing our clothes on.
There is a memo to say staff will come around to clean the hot tub so keep social distancing...there was not one staff member in sight and the hot tub never got cleaned and we know that because when planning to go in for second night there was leaves and all sorts floating.
Although I enjoyed the peace and quiet and it was nice for what it was the little touches and actually seeing someone to communicate with would have made things a lot better and don’t use Covid as an excuse for your cleaning expectations when there is very little evidence you are living upto what you are saying you are doing.
