“The dish washer wasn't working properly.”
It ran the programme with cold water. Wouldn't heat up no matter what programme was used thereby not cleaning properly. A paddock was pictured on the advert (we have been before) We was told we couldn't use it by new owners yet picture of it was on ad. Owner said they had animals in there. The paddock was empty the whole week we were there. Its the main reason we booked again thinking our greyhounds could have a proper gallop in said paddock. They shouldn't have picture on ad if it's not for holiday makers to use. All in all very disappointed because our greyhounds don't have a gallop very often and was looking forward to having them off the lead.
We are sorry to hear you had an issue with the dishwasher. We clearly state that if any guest experiences any fault with equipment or has any queries, they should contact us directly on the telephone number provided in the cottage or by directly speaking to us (we live opposite the cottage). Unfortunately, we had not been made aware of the issue with the dishwasher during your stay, we would have made every effort to rectify it as soon as possible if it had been reported to us.
With regards to the field adjoining the cottage, there is no mention in the property description that access to that field is included with rental of the cottage, the photo simply depicts the view from the cottage garden. The adjoining field is private farmland belonging to the other property and has livestock in it, therefore access to the field is not permitted for the safety of guests, their pets and the livestock. The cottage has a large, enclosed garden ideal for dogs to exercise off the lead, there are also numerous countryside and woodland walks accessible on foot direct from the cottage.
Property Owner